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Terms and Conditions
Terms and Conditions Jetabout North America Inc. doing business as ATS Tours, hereinafter referred to as ATS Tours, accepts reservations subject to these Booking Conditions: 1. Validity All pricing on the website is correct at time of posting. 2. Prices Prices are quoted in U.S. dollars. ATS Tours reserves the right to change our prices, itineraries and routing without notice. All prices have been calculated based on coach and hotel tariffs and current rates of exchange. US/ Foreign Taxes, including September 11 Security Fee are additional. AIRLINES FREQUENTLY CHANGE THEIR PRICES AS A RESULT OF FARE INCREASES AND/OR FUEL SURCHARGES. PRICES MAY DIFFER WHEN YOU BOOK YOUR TRAVEL AND ARE NOT GUARANTEED UNTIL FULL PAYMENT IS RECEIVED FOR THE FINAL INVOICE PRICE. PLEASE CALL FOR OUR CURRENT PRICES. 3. Deposits A minimum non-refundable deposit of US$200 per person is due and payable when reservations are initiated. A deposit of US$400 per person is required on all Australian or New Zealand Coach Tours. Additional deposits are required for certain rail journeys, cruises, luxury lodges, exclusive island resort hotels, and non-brochure products. Your ATS Tours reservations agent or travel agent will advise you of the required additional deposit at the time of making your reservation. 4. Final Payment Final payment must be received by ATS Tours at least 45 days prior to departure. For reservations made less than 45 days prior to departure, full and final payment is due at the time of making the reservation. Failure to make final payment when due will result in the reservation being automatically canceled and you will be responsible for the cancellation fees specified in Sections 6 and 8. Payment of any money constitutes acceptance of all Terms and Conditions as described herein by the purchaser and passenger. 5. Method of Payment ATS Tours accepts the following forms of payment: cash, check, money order, Visa, MasterCard, American Express and Discover cards. The authorization to use a credit card indicates you or your client's compliance with our booking terms and conditions. 6. Airline Ticketing/Cancellation If you cancel your reservation, it is your responsibility to pay any cancellation fees imposed by the airline of up to 100% of the airfare. Any deviation from the set itinerary may also affect the airfare, and you will be responsible for payment of any increase in the airfare should you change the set itinerary. After the air ticket is written, any change requiring ticket re-issuance (such as a change in airline dates, routing, stops, or change of name due to the name provided to ATS Tours not being exactly the same as the name on the passport) will be assessed a US$100 change fee plus any change and cancellation penalties charged by the airlines. The airfare excludes Taxes and Fees such as: U.S. Departure and Arrival Taxes, Customs and Immigration Fee, Inspection Service Fee, Civil Aviation Security Fee, September 11 Security Fee, Los Angeles P.F.C. Tax, and International landing and departure taxes. You are responsible for paying such additional Taxes and Fees. 7. Amendments to Confirmed Bookings After confirmation has been received there is a US$100 amendment fee each time an itinerary is revised. No amendments will be made until a deposit is received. Amendments made after documents have been issued will incur a US$150 fee to cover courier costs, communication costs and additional time to coordinate the changes. 8. Cancellation Fees The following cancellation fees will apply on land arrangements based on time before departure that ATS Tours receives actual notice of the cancellation: 45 days or more Between 44-21 days Between 20-10 days Between 9-1 days Day of departure Loss of full deposit 20% of total price 35% of total price 60% of total price 100% of total price Land arrangements such as but not limited to Blue Lagoon Cruises of Fiji, Captain Cook Cruises of Fiji and Australia, Coral Princess of Australia; Coach Tours; Deluxe Lodges; Treks; Biking and Special Packages: For cancellations within 60 days of use, penalty is assessed by supplier and may be up to 100% of total price. We strongly recommend travel insurance to cover insurable risks. 9. Document Dispatch Documents will be dispatched upon the following schedule, but only after the booking is complete and full payment has been received. Days prior to departure 45+ 44-21 20-10 9-1 Day of document dispatch 21 14 7 6-1 10. Refunds & Unused Services Travel arrangements cancelled, amended or altered within 24 hours of your departure or once travel has commenced do not qualify for any refund whatsoever, whether part of a package vacation or individual components, nor can components be substituted for alternative arrangements. Unused services are not refundable. 11. Passport/Visas All passengers require a valid passport and, in most instances, visas. It is the passenger's responsibility to have a valid passport and the necessary visas for the countries being visited. ATS Tours accepts no responsibility if you do not have the correct documentation for your vacation. 12. What Is Not Included Items of a personal nature such as laundry, drinks, telephone and fax charges, visa and passport fees, vaccinations, meals not specified, gratuities (unless specified), and departure taxes. 13. Alterations to Travel Arrangements a) Every effort will be made to provide arrangements as described, booked and invoiced. ATS Tours reserves the right to alter or cancel travel arrangements at any time. ATS Tours will then provide, wherever possible, similar travel arrangements. Where travel arrangements of a lower standard only are available, ATS Tours will refund the difference between the price of arrangements booked and the actual arrangements provided. If the arrangements provided are of higher standard, there will be an extra charge to you. b) In the case of a supplier failing to provide travel arrangements as reserved, either shortly before or on arrival, ATS Tours will make every effort to provide alternative arrangements on the above basis, but shall not otherwise be liable to compensate you where such failure on the part of the supplier to provide travel arrangements is beyond our control. 14. Accommodation Share twin accommodations are based on two single beds or one double bed as provided by the hotel. Hotels provide triple accommodation generally with a twin or double-bedded room and one rollaway bed at an additional charge. Single room accommodations must be booked by people wishing to travel alone. Special requests such as non-smoking floors or king-size beds cannot be guaranteed. 15. Special Requirements You or your travel agent are responsible for advising ATS Tours in writing of any medical conditions that may in any way affect your ability to undertake the travel arrangements that you have purchased. In addition, you must provide a letter from your doctor stating the nature of the medical condition and certifying that you are physically fit to undertake the travel arrangements as purchased. You must request in writing that ATS Tours arrange any special requirements considered necessary. Without such written notice, ATS Tours accepts no responsibility for special requirements not provided. 16. Responsibility ATS Tours purchases transportation, hotel accommodations, restaurant services, and other services from various independent suppliers that are not subject to its control. ATS Tours CANNOT, THEREFORE, BE LIABLE FOR ANY PERSONAL INJURY OR PROPERTY DAMAGE, OR ANY OTHER SPECIAL, CONSEQUENTIAL or incidental DAMAGES that may occur due to (a) intentional, wrongful, negligent, or arbitrary acts or omissions on the part of a supplier, its employees and others not under the direct control of ATS Tours, or (b) defects or failures of any aircraft, vessel, automotive vehicle or other equipment or instrumentality under the control of independent suppliers. In addition, ATS Tours cannot be liable for delays in departure or interruption of your vacation arrangements caused by weather conditions, technical problems of any aircraft, vessel, automotive vehicle or other equipment or instrumentality, strikes, war, terrorist activity, civil commotion, or any causes beyond the control of ATS Tours. In no event will ATS Tours be responsible for incidental, consequential or special or incidental damage or loss suffered by any person. ATS Tours maximum liability, for any reason whatsoever, will be limited to the amount paid to ATS Tours for its services. In issuing tickets and coupons for transportation of the purchaser by any means, and making arrangements for hotel or other accommodation, ATS Tours is not acting as principal but only as agent for the companies, corporations or persons providing or offering the means of transportation and accommodation. To the extent ATS Tours shall not be acting as an agent, as stated above, it shall be deemed to be acting as an agent of the purchasers in arranging or booking transportation and accommodation. Airlines and other transportation providers (e.g., motor coach operators) are not liable for any detention, delays, loss, damage, sickness or injury, however or by whomever caused, during the time passengers are not on board their planes or conveyances. The contract of carriage used by such transportation providers when issued shall constitute the sole contract between the transportation providers and the purchaser of these vacation arrangements. 17. Travel Insurance ATS Tours strongly recommends Travel Insurance to provide coverage for loss of deposit, cancellation fees, lost baggage, medical expenses and other potential travel-related losses in certain circumstances. Insurance must be purchased at the time of booking and paid for with your deposit. The scope of coverage is subject to the terms and conditions of the insurance policy. Insurance is underwritten by National Union Fire Insurance Company of Pittsburgh, PA., a Pennsylvania Insurance Company (NAIC #19445) with its principal place of business at 70 Pine Street, New York, NY 10270. National Union is a member of the AIG Companies® and is currently authorized to transact business in all states and the District of Columbia. The Policies will contain reductions, limitations, exclusions and termination provisions. All coverage may not be available in all states. Details of coverage and services are available in the Certificate of Insurance. (links this to http://atstours.com/downloads/useful_info/ATS-TravelGuard_Guide-May06.pdf) Our No Worries Waiver covers cancellation fees NOT protected by Travel Insurance, for cancellations up to 72 hours prior to departure. Certain exclusions apply. Ask for details. 18. Maps and Photographs Maps shown within this brochure are for general information only and may not necessarily reflect actual routings and services provided. The hotel photographs may not necessarily reflect the standard of any room purchased. 19. Important Note CST # 2001136-50 Registration as a seller of travel does not constitute approval by the State of California. ATS Tours shares the coverage available under the USTOA $1 Million Travelers Assistance Program with affiliates of Jetabout North America who, as a USTOA Member, is required to post $1 million with USTOA to be used to reimburse, in accordance with the terms and conditions of the USTOA Travelers Assistance Program, the advance payments of ATS Tours customers in the unlikely event of Jetabout North America’s bankruptcy, insolvency or cessation of business. Full details of the USTOA Travelers Assistance Program and a list of affiliates may be obtained by writing to USTOA at 275 Madison Avenue, Suite 2014, New York, New York 10016 or by email to information@ustoa.com or by visiting their website at www.USTOA.com. CST #2001136-50
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